Contact The Clip On Earring Store
By standard mail:
The Clip On Earring Store
PO Box 1207
Lake Geneva, Wisconsin 53147-6207
Please Note: All customer service support is done via email. We are happy to answer all questions and help you in a timely manner through your email. We do not provide customer support via phone or mail. firstname.lastname@example.org
Exciting Reasons To Shop From The Clip On Earring Store:The Clip On Earring Store has been in business from 2007 with thousands of satisfied customers.
We strive to offer you the best variety of clip on earrings. You'll never visit our store without seeing something new! We frequently add quality comfortable clip on earrings that are both classic and fashionable.
From our owners to employees we all wear clip on earrings which gives us an edge. If you see them in pierced we have something similar in clip on.
We care about your purchase from your shopping cart to the debut of your clip earrings on your ear.
Become a loyal repeat customer. We offer Huge Savings Coupons to repeat customers throughout the year. Save up to 30% Off Entire Orders. We want you back and we want you happy with our prices.
Your Choice of USPS First Class Mail (Free with purchase $50 and up) or Super Fast USPS Priority Mail Shipping with Tracking and Insurance.
All Store Policies are upfront and easily accessible for you to read. We want you to be confident in your purchase. All measurements and descriptions are listed and questions are welcome.
And most important superb Customer Service. We want you to love your purchase!
We update our store policies when required without prior notice. Customers are responsible for reading the current store policies before submitting any order.
Please read all policies, we do have a small RESTOCKING FEE for returned merchandise. Read all policies in full below.
COUNTRIES WE ACCEPT ORDERS FROM:
We only accept and ship orders from the United States. We are not accepting international orders at this time.
Sorry, we do not ship to APO addresses.
We accept the following methods of payment: CREDIT CARD (MASTERCARD, VISA, AMERICAN EXPRESS or DISCOVER) or PAYPAL.
Sorry, we do not accept personal checks, U.S. Money Orders or U.S. Cashier's Checks. Should you send any unacceptable form of payment through the mail or otherwise, your order will not be processed and your payment will not be processed or returned to you. We are not responsible for returning unacceptable forms of payment to you.
We accept credit card payments over a secure server. This web site processes Visa, Mastercard, Discover, American Express and also debit cards. Shop securely- when you pay by credit card, no one at www.thecliponearringstore.com has access to your credit card information. Use the shopping cart for credit card payments.
SHIPPING ADDRESSS MUST MATCH BILLING ADDRESS:
Sorry, we no longer accept orders with shipping addresses that are different from billing addresses. As a courtesy, we will ask you if you'd like to ship to your billing address. However, all such orders are subject to cancellation without notice.
VALID EMAIL ADDRESS:
It is your responsibility to provide a valid email address. Should you provide an email address that is not valid or requires us to click a link to be accepted by you or approved by you, it is not our responsibility to respond or communicate with you by such an email. We will not click on any links to be added to your email address lists. Therefore, should you require a return or other communication, it is your responsibility to provide a valid email address, as all communication is done in writing via email by us.
Please use the Shopping Cart for ALL PayPal Orders.
PLEASE NOTE: WE WILL NOT PROCESS PAYPAL ORDERS WITH UNCONFIRMED SHIPPING ADDRESSES. You may only ship to a confimed address listed on your PayPal account. PayPal can walk you through the process of adding confirmed addresses to your account. Shipping, Handling and Tax may be added upon check out. Please visit www.paypal.com for more information
5.5% Sales Tax will be automatically applied to orders placed by Wisconsin state residents.
ORDER PROCESSING & SHIPMENT:
We ship in stock orders within 1-2 days of receiving your order if you are paying by Credit Card or PayPal. USPS First Class Mail takes approximately 1-5 days for delivery and USPS Priority Mail takes approximately 2-3 days for delivery.
Shipping address must match billing address.
Choose between a flat fee of $6.50 for USPS First Class Mail (1-5 days) or a flat fee of $8.50 for USPS Priority Mail (2-3 days). The above fees cover the Shipping & Handling no matter what the size or cost of the order and we provide delivery confirmation. Shipping & Handling costs will be added upon the check out.
*WE RESERVE THE RIGHT TO SHIP AN ORDER USPS PRIORITY MAIL WITH SIGNATURE CONFIRMATION.*
**NOTE: We are not responsible for lost or stolen USPS packages or errors made by USPS. If your delivery confirmation label shows your package has been scanned and delivered through tracking and confirmation we consider your package delivered.**
We do not consider a U.S. package lost until 30 days has passed from the shipping date. We will try to assist you with lost packages if we are able to.
INCORRECT SHIPPING ADDRESSES OR REFUSED/ABANDONED PACKAGES:
If a package we send out is refused by the addressee through Delivery Confirmation and/or Signature Confirmation, we will not provide a full refund. A 50% restocking fee will apply, when we receive the merchandise returned back to us through the mail.
We do not sell child or kid's clip on earrings. Should you have any questions regarding an item please email us at email@example.com
All customer service issues are conducted by email only. We are happy to answer any questions. Simply contact firstname.lastname@example.org. Please Note: We do not provide customer service via phone support or the mail. We answer all emails in a timely manner for your convenience.
We thank you for your patience.It make take 1-2 days before we are able to answer your inquiry depending on the volume of inquiries.
PLEASE READ ALL RETURN POLICIES, AS THEY APPLY TO ANY PURCHASE.
IF YOU ARE ORDERING A GIFT, OUR RETURN POLICY APPLIES TO GIFT ORDERS AS WELL. PLEASE READ ALL RETURN POLICIES BEFORE ORDERING! Note: In cases of gifts, we will only credit a refund to the original purchaser's original card used for the purchase. We will not refund to the gift recipient.
At The Clip On Earring Store, we offer specialty Clip On Earrings. We want for you to be happy with your merchandise. thecliponearringstore.com prides itself on customer service and satisfaction.
**Please Note- We do not accept returns on Sterling Silver items from our Sterling Silver Category**
BY PURCHASING AN ITEM FROM US, YOU AGREE TO PAY A SMALL 15% RESTOCKING FEE FOR ANY ITEM WHEN RETURNED. (The restocking fee applies to each individual item returned not to the order as a whole).
****ITEMS PURPOSELY DAMAGED WILL NOT BE REFUNDED. ITEMS WORN OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.****
You must provide a valid email address for us to provide you a required RMA number for return. Please Note: We do not click on links within your emails to be added to your address list. This is your responsibility to provide an accessible email address.
Items may be returned and MUST be received by us within 10 days from your date of purchase. Please note there is a 15% RESTOCKING FEE ON EACH INDIVIDUAL ITEM for any returned item. (The restocking fee applies to each individual item returned not to the order as a whole). The restocking fee only exists to avoid a no return policy. We are sorry there is no refund on shipping and handling charges. Please read all return guidelines and restocking fee information provided below. Returns may take up to 30 days to be processed.
COUPONS used at time of purchase will be taken into effect if your return does not meet the coupon requirement. For example, if you use a coupon for free shipping over $50 or more and you return merchandise and your total order no longer meets the $50 requirement, shipping costs will then be minused from your return amount. For example if you receive free shipping on an order of $50 or more, if your returned merchandise falls below the $50 you will be charged $6.50 (First Class Mail) or $8.50 (Priority Mail) for shipping. This also applies to Free Shipping on no minimum orders. If you return the item you will be charged for shipping on a no minimum free shipping coupon order. The same rule applies to dollar off coupon's such as $10 off $75 or more and discounts.
There will be a small 15% RESTOCKING FEE ON EACH INDIVIDUAL ITEM on all returned merchandise.
Please be sure you have read and/or inquired about all product information before submitting your order. We do appreciate your cooperation. To assist you in your purchase, we take extra time and care to ensure you will be happy with your merchandise. We provide professional photographs, measurements of each item and extensive detailed descriptions on all of our merchandise. We trust our customers will read all descriptions and measurements carefully before purchasing an item. If you have any questions regarding an item, feel free to contact us at email@example.com. We are more than happy to assist you.
All of our items are checked before packing. Packaging includes a bubble mailer and all items are bubble wrapped individually for protection. We take great effort and pride to pack these items and packages and all merchandise is checked over by several people before they are shipped out to you.
For any returns or possible exchanges:
1. Your return requires an authorization RMA number. We do not accept returns without an RMA number. You must first contact us by email with your Order number, item number(s) at firstname.lastname@example.org Please contact us by email before returning items(s). We will provide you with an RMA number to return your item(s).
2. If you receive any damaged items or are dissatisfied with your order, please contact us immediately at email@example.com
3. Once we receive your email, we will contact you by email to let you know how and where to return your items.
4. We accept only unworn items with a copy/original invoice.
5. If you are returning earrings please, please ship them the way we shipped them to you. Please use a bubble mailer and the bubble wrap they came packed in. Earrings will be damaged if simply put in an envelope and sent through the mail without any protective measures. Please note we are not responsible for lost items. Please send back your return via priority mail with insurance and delivery confirmation. That way you are protected from the possibility of loss during shipping. Items must be sent by USPS mail, as we can not accept Fed Ex or UPS packages at our PO Box address.
EXCHANGES: Exchanges are available for damaged merchandise only. we will only exchange a damaged item with the same item, if in stock.
DAMAGED ITEMS: Please email us within 48 hours of receipt of your merchandise, if your item is damaged. Your item will be assessed and you will be given a replacement item or the item may be repaired. No refunds will be given for damaged merchandise. Also, please save all your packaging as you will need to return it along with your item for USPS inspection. ITEMS PURPOSELY DAMAGED WILL NOT BE REFUNDED.
WILL YOU GUARANTEE AN EXACT DATE MY PACKAGE WILL BE DELIVERED?
Sorry, we can not guarantee an exact date as to when your package will be delivered. We are usually very fast in processing orders but depending on the time, month, holiday season we may then take 1-2 days to process orders. USPS Priority mail takes 2-3 days to be delivered and 1-5 days for First Class Mail. USPS does not guarantee this delivery time frame, especially during holidays and bad weather. Therefore, we can not guarantee an exact delivery date. Should you request or put an expected delivery date in the comment line of your order, your order will be cancelled.
CAN YOU GET MY ORDER HERE FASTER?
Sorry, this policy may change in the future but currently our method of shipment, at this time, is USPS First Class Mail or USPS Priority Mail with delivery confirmation.
NICKEL OR LEAD FREE:
At this time we do not have a nickel free or lead free category. If you have questions regarding a specific item, as to whether it is nickel free, lead free or any other pertinent content questions or information required for you, please contact us at firstname.lastname@example.org before you make a purchase. PLEASE NOTE: CLIP ON EARRINGS MAY NOT BE SUITABLE FOR CHILDEREN. We do not have child clip on earrings available at this time, as some clip on earrings may contain lead and be unsuitable for children.
MEASURING YOUR CLIP ON EARRINGS:
The best way to make sure you are happy with your clip on earrings is to take note of the measurements we provide in the descriptions. Returns usually happen when an item is too long or too big in size. It's always helpful to carefully read the descriptions and make sure the length and size is right for you.
COLOR OF CLIP ON EARRINGS:
Color may vary from computer monitor to computer monitor based on your settings. If you have any questions or concerns about color, please feel free to email us at email@example.com before making a purchase and we will be happy to assist you. Colors are also described in each description.
We are not responsible for your typographical errors. This includes any information you may provide us for your order including: merchandise quantities, name, address, phone number, email contact, etc. ***Please Note: If you provide us with an incorrect email address, in which you can not be contacted, we may choose not to process your order.***
The Clip On Earring Store further reserves the right to cancel any order at any time.
We are an online store. We do not sell wholesale.
By purchasing from www.thecliponearringstore.com you agree any legal litigation regarding your purchase with www.thecliponearringstore.com will be brought to the jurisdiction of Walworth County Wisconsin only. By making a purchase from www.thecliponearringstore.com you agree to the above policies.
If you have any questions or need assistance, please feel free to contact us at firstname.lastname@example.org